Returns and Exchange

Q: I purchased the wrong size, can I exchange?                                                  A : Whifti Walks offers a size exchange for products that have not been used or worn, are not soiled or damaged, have their original tags attached, are returned in their original packaging and were not discounted or sale items.

Q: Can I return sale or discounted items?                                                    A:Please note that sale or discounted items cannot be refunded, and we do not offer refunds due to change of mind or items not fitting your pet. ‘

Q: How can I return my purchase?                                                                  A:To complete your return, you need to ship the items within 30 days of receipt by return post, and we require a receipt or proof of purchase, along with your original Order No. & date of purchase. Kindly ensure that all our return requirements have been met; otherwise, we may not be able to process your request.

Q: Is return shipping cost refundable?                                                                : A: Return shipping costs are the responsibility of the purchaser, and shipping costs are non-refundable. Please note that we cannot cancel an order after it has been shipped. 

When purchasing Whifti Walks please consider our return policy. Whifti Walks reserves the right to reject returns that go beyond the specified return period limit or items that are not in their original condition. In such cases, the customer will bear the shipping cost, and the package will be returned to the customer.

It is, therefore, advisable to carefully inspect any product received from Whifti Walks to ensure that it is in good condition and meets your expectations. If you are unsure about the product, you can always contact their customer service team for clarification or assistance in making your purchase decision.

Overall, Whifti Walks is committed to providing high-quality products and excellent customer service. By understanding their return policy, you can ensure a smooth and hassle-free shopping experience.

These are just a few of the most commonly asked questions about shipping. If you have any other questions or concerns, it's always best to contact your shipping provider for more information.

We hope that this help answer any questions you may have about our products. If you have any further questions or concerns, please do not hesitate to contact our customer service team.