Frequently Asked Questions (FAQs) about Shipping
Q: How long does it take for a package to be delivered?
A: Delivery time depends on several factors, such as the shipping method, distance, and destination. Typically, packages shipped domestically may take 2-5 business days to arrive, while international shipments may take 5-10 business days or more.
Q: What should I do if my package is lost or damaged during shipping?
A: If your package is lost or damaged during shipping, you should contact the shipping company and file a claim as soon as possible. Most shipping companies have a claims process that allows you to file a claim online or by phone.
Within Australia, Whifti Walks uses Australia Post or courier services to ship their products. Depending on your location, delivery usually takes between 2-5 working days. It's important to note that any delays that may occur after dispatch are beyond the control of Whifti Walks.
Once your order has been dispatched, you will receive a shipping confirmation via email. This email will also contain a tracking number so you can keep an eye on the progress of your delivery. To get the most accurate information about your delivery, simply enter the tracking number on either the Australia Post or courier website. This will give you updates on the status of your parcel and an expected delivery date.
Q:WHEN WILL MY ORDER SHIP?
A:Typically, all orders are processed within 1-2 business days. However, please be aware that our dispatching facility operates from Monday to Friday, between the hours of 9 AM and 5 PM. If you order on a Friday, your order will be dispatched within the next 3-5 days. We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at whiftiwalks@outlook.com who will be happy to assist you.
Whifti Walks offers a size exchange for products that have not been used or worn, are not soiled or damaged, have their original tags attached, are returned in their original packaging and were not discounted or sale items.
Please note that sale or discounted items cannot be refunded, and we do not offer refunds due to change of mind or items not fitting your pet. ‘
To complete your return, you need to ship the items within 30 days of receipt by return post, and we require a receipt or proof of purchase, along with your original Order No. & date of purchase. Kindly ensure that all our return requirements have been met; otherwise, we may not be able to process your request. Return shipping costs are the responsibility of the purchaser, and shipping costs are non-refundable. Please note that we cannot cancel an order after it has been shipped. For more information, kindly visit our Returns & Exchanges page.
When making a purchase from Whifti Walks please consider our return policy. Whifti Walks reserves the right to reject returns that go beyond the specified return period limit or items that are not in their original condition. In such cases, the customer will bear the cost of shipping, and the package will be returned to the customer.
It is therefore advisable to carefully inspect any product received from Whifti Walks to ensure that it is in good condition and meets your expectations. If you are unsure about the product, you can always reach out to their customer service team for clarification or assistance in making your purchase decision.
Overall, Whifti Walks is committed to providing high-quality products and excellent customer service. By understanding their return policy, you can ensure a smooth and hassle-free shopping experience with them.
These are just a few of the most commonly asked questions about shipping. If you have any other questions or concerns, it's always best to reach out to your shipping provider for more information./pages/shipping
